FAQ

Payment for Services

We provide services in advance payment method. After payment money is kept on your personal account. Service fee will be charged from it after server order.

The following payment methods are available at the moment:

  • Bank card
  • PayPal

Money is instantly transferred to the account.

"The Promised Payment" service is available for our subscribers. It allows to receive services on credit within 5 days, if the account balance is "below zero".

The minimum amount payable is 5 USD.

Fees calculation

Subscription fee is charged off daily, at the beginning of the day, based on 30 days in a month. Service fees and the account balance are always available in the control panel. Server creating and chargeable service connection is possible only when the account balance is more than a zero. Disconnection of any ordered services is possible at any moment via personal account. In the first day of server creation or other service connection the subscription fee will be charged off proportionally to the rest of the day. In case of service deleting or server configuration change, the subscription fee for the rest of the day is not refunded.

Please, be aware that the subscription fee is charged off even when the server power is powered off! To stop the subscription fee accruals it is necessary to delete the server.

When the account balance becomes lower than a zero, all the subscriber's servers are suspended (put on pause). In this case the subscription fee accruals continue. If the account won’t be refilled shortly, the blocked servers (including hard discs data) and the backup copies will be deleted.

Refund policy

You can refund money that is remain unused on your personal account. Subscription fee for provided services can’t be returned.

The refund is made by the email application. Money can be returned only to the same bank card / e-money account from witch it was transferred. Refund fee (to cover transaction costs) is 2 USD per transaction. Account funds received within different promotions, bonuses and other advertising campaigns are not refunded.

Internet Channel

By default, the virtual servers are connected to the shared (one for all) channel to the Internet at the rate of 100 Mb/s. The traffic volume is not limited.

If you are dissatisfied with the ping stability or transfer speed, we recommend you to connect to "Guaranteed Internet channel" in the control panel. Your VPS will be connected to the individual channel with the guaranteed transfer speed.

Private LAN

Having connected VDS to your private LAN, you can transfer data directly between servers, in the same way as in your company LAN. The private LAN is not internet connected.

The service can be connected at the server page in the control panel. In this case the second network interface is added for VDS.You have to configure the network parameters individually. Data transfer rate in the private network is 100 Mb/s, the data transfer volume is not limited.

Hardware Options

We provide virtual servers on two type of storage systems:

  • SAS - with professional hard disks HP SAS 15k. To ensure reliable data storage and high speed operation storage system set up in Raid 10 with hot standby disks.
  • SSD - also professional HP hard disks, but with SSD technology. Which increases performance more then 2 times. Storage system in Raid 60 with hot standby disks.

You can migrate VPS between different equipment types via personal account, but not often than once a day.

Virtual Server Configuration Change

Server configuration change is possible at any moment. It can be done in the control panel.

Please, be aware that you cannot reduce the size of the hard disc for the virtual server. After you have increased the hard disc size in the control panel, it is necessary to make it available for the operational system. How to do it is written here: Linux and Windows.

Virtual Server Snapshots

"Snapshot" service can be activate in the personal account. Service cost depends on the virtual server disc size. Yet you can make only 1 snapshot for every virtual server. The server can be recover from the snapshot at any moment.

Please, be aware that it is impossible to change server configuration, if the snapshot for it is being stored. For configuration change it is necessary first to delete the snapshot and after that to change configuration.

Backup

VDS backup allows to restore data and server settings at the backup copy creation moment. You may connect the service in the personal account, at the server page, in the "Backup" section. Yet the copies creation time and the storage depth may be noted.

While VDS recover from the backup copy, its configuration (core number, memory, disc) at the moment of copying is also being reset.

Disc Space expansion in OS Linux

After increasing the server disc size in the personal account it is necessary to make it available for the operational system.

Open the terminal under the root user and enter the following commands:
echo 1 > /sys/block/sda/device/rescan With the help of utility «parted» see the full disc size and the divisions available:
parted /dev/sda print
Model: VMware Virtual disk (scsi)
Disk /dev/sda: XX.XGB
Sector size (logical/physical): 512B/512B
Partition Table: msdos

Number Start End Size Type File system Flags
1 1049kB 256MB 255MB primary ext2 boot
...
N ---- YY.YGB ZZ.ZGB primary lvm
Store the beginning of the new YY.YGB section, it is usually the last one
Create the new section by the utility parted:
parted -s /dev/sda mkpart primary YY.YGB 100% Check the created section by the utility parted:
parted /dev/sda print
Model: VMware Virtual disk (scsi)
Disk /dev/sda: XX.XGB
...
Number Start End Size Type File system Flags
...
Y XX.XGB XX.XGB XX.XGB primary
Store the created section number - Y, convert it into LVM section
parted -s /dev/sda set Y lvm on

Initialize the new section for the use in LVM:
pvcreate /dev/sdaY
Writing physical volume data to disk "/dev/sdaY"
Physical volume "/dev/sdaY" successfully created
Add the new section to the LVM group:
vgextend lvm-vg /dev/sdaY
Volume group "lvm-vg" successfully extended
Increase the size of LVM logical volume:
lvextend -l +100%FREE /dev/lvm-vg/root
Extending logical volume root to XX.XX GiB
Logical volume root successfully resized
Increase the size of file system:
resize2fs /dev/lvm-vg/root

It is ready for service.

Disc Space expansion in OS Windows

After increasing the server disc size in the personal account it is necessary to make it available for the operational system.

Run Server Manager

Server Manager

Open the "Computer Management" console
Switch to the "Disc Management" item

Disc Management

In the discs list find the disc with the unsectioned space. Press the right mouse button at the disc section, where it is necessary to increase the size, and choose the "ExtendVolume..." item

"Extend Volume Wizard" will be opened. Press "Next"

Extend Volume Wizard

Choose the size of the virgin area for the chosen disc size increase and press "Next"

Extend Volume Wizard

To finish press "Extend Volume Wizard " and press "Finish"

Extend Volume Wizard

It is ready for service. The disc size is increased and available for use by the system.

Extend Volume Wizard

Disc Space expansion in OS FreeBSD

After increasing the server disc size in the control panel it is necessary to make it available for the operational system.

Open the terminal under the root user.
As an example, the disc space increase from 10GB to 20GB is given.
With the help of camcontrol and part utilities see the full disc size and the sections on it:
root@freebsd_9:~ # camcontrol readcap da0 -h
Device Size: 20 G, Block Length: 512 bytes
root@freebsd_9:~ # gpart show -p
=> 34 20971453 da0 GPT (10G)
   34 1024 da0p1 freebsd-boot (512k)
   1058 4194304 da0p2 freebsd-swap (2.0G)
   4195362 16776125 da0p3 freebsd-zfs (8G)
Unfortunately, gpart utility will not discover the new disc size without rebooting.
Reboot. After rebooting check the state of the sections on the disc:
root@freebsd_9:~ # gpart show -p
=> 34 20971453 da0 GPT (20G) [CORRUPT]
   34 1024 da0p1 freebsd-boot (512k)
   1058 4194304 da0p2 freebsd-swap (2.0G)
   4195362 16776125 da0p3 freebsd-zfs (8G)
it informs that the disc is damaged. Repair by the command:
root@freebsd_9:~ # gpart recover da0
da0 recovered
Check the file system status.
root@freebsd_9:~ # zpool status -v
  pool: zroot
 state: ONLINE
  scan: none requested
config:

NAME STATE READ WRITE CKSUM
zroot ONLINE 0 0 0
   gptid/d324a6ec-00a3-11e6-8c4d-005056b634ff ONLINE 0 0 0

errors: No known data errors
If the errors are not found, fit the system for the work with the disc sections:
root@freebsd_9:~ # sysctl kern.geom.debugflags=16
kern.geom.debugflags: 0 -> 16
Spread division 3 (freebsd-zfs), where we have root ZFS.
root@freebsd_9:~ # gpart resize -i 3 da0
da0p3 resized
Check:
root@freebsd_9:~ # gpart show -p
=> 34 41942973 da0 GPT (20G)
   34 1024 da0p1 freebsd-boot (512k)
   1058 4194304 da0p2 freebsd-swap (2.0G)
   4195362 37747645 da0p3 freebsd-zfs (18G)
root@freebsd_9:~ # sysctl kern.geom.debugflags=0
kern.geom.debugflags: 16 -> 0
Allow ZFS auto-spreading, it is switched off by default:
root@freebsd_9:~ # zpool set autoexpand=on zroot Find the guid value for partition where zroot is located:
root@freebsd_9:~ # zdb
zroot:
   version: 5000
   name: 'zroot'
   state: 0
   txg: 39
   pool_guid: 3841104802294009910
   hostname: 'freebsd_9.3'
   vdev_children: 1
   vdev_tree:
      type: 'root'
      id: 0
      guid: 3841104802294009910
      children[0]:
         type: 'disk'
         id: 0
         guid: 3061978126472363673
         path: '/dev/gptid/d324a6ec-00a3-11e6-8c4d-005056b634ff'
         phys_path: '/dev/gptid/d324a6ec-00a3-11e6-8c4d-005056b634ff'
         whole_disk: 1
         metaslab_array: 34
         metaslab_shift: 26
         ashift: 12
         asize: 8584429568
         is_log: 0
         create_txg: 4
   features_for_read:
      com.delphix:hole_birth
Get guid: 3061978126472363673
Give a command to ZFS to use all the available space — key -e, specifying the above found guid:
root@freebsd_9:~ # zpool online -e zroot 3061978126472363673 Check the result:
root@freebsd_9:~ # zpool list zroot
NAME SIZE ALLOC FREE CAP DEDUP HEALTH ALTROOT
zroot 17.9G 1.81G 16.1G 10% 1.00x ONLINE -
It is ready for service.

How to Connect to VDS with Linux?

For the remote control of VDS based on the OS Linux it is necessary to use any SSH client, for example, PuTTY. Download the application from the official site putty.org.

Run the PuTTY application, enter your VDS IP address in the appeared window in the field "Host Name (or IP address)", press the button "Open"

PuTTY

After that your VDS SSH console will be opened, there it is necessary to enter the user name and the password:

Enter login and password

If the authorization is successful, you will acquire your VDS control console:

Linux console

How to Connect to VDS with Windows?

In the control panel, at the server page press the link "Download RDP File".

RDP

Run the downloaded file. In the appeared window note the password specified at the server page in the control panel:

With the first connection, the notification about the certificate authentication check impossibility will be opened. In order that it is not further show, put a mark in the field "Don’t ask me again for connections to this computer". And press the button "Yes".

RDP

As a result, the remote desktop will be opened:

RDP

Also you can produce RDP file individually. To do this run the application "Remote Desktop Connection" at your computer with Windows, enter your VDS IP address in the field "Computer" in the appeared window, press the button "Connect"..

RDP

Additional IP

For every virtual server one public static IP address is provided. You can connect an additional IP address individually in the control panel, the cost is 2,5 USD/month.

ISPmanager Control Panel

We do not offer the ISPmanager license rental. You can acquire the license at the ISPsystem site or at any reseller's site.

We offer an opportunity to order the virtual server with the already pre-installed ISPmanager panel. After server creation the ISPmanager control panel will be available at the following URL address: https://:1500/ispmgr, Login: root, password: root user password.

Also you can install the ISPmanager panel individually. The detailed information on installation and setting up is here.

How to Switch off the Upgraded Security Configuration of Internet Explorer in Windows Server 2012

When Internet Explorer enhanced security Configuration (IE ESC) is switched on, the user sees pop-up windows with the request to add every new URL to the IE trusted area. If you are ready to raise the server safety level individually, you may switch off this function.

Method 1: disconnection through the Explorer

1. Run Server Manager.

Run Server Manager

2. Choose "Local Server" ( where it is necessary to switch off the Internet Explorer enhanced security Configuration):

Choose Local Server

3. In the right section of the window Server Manager you will see Internet Explorer Enhanced Security Configuration ("On" by default):

Internet Explorer Enhanced Security Configuration

4. Click "On", then choose the option of Internet Explorer Enhanced Security Configuration: configuration switching off only for the Administrator's account, or configuration switching off for all the rest users. The administrator's local account use is the source of the additional security threat, also it does not often give the required result in tests, when the administrator has authorization and the average user does not have one. So it is more preferable, while testing, to use the account without administrator's rights – and in this case to switch off the Configuration only for the given user.

Internet Explorer Enhanced Security Configuration

5. The Internet Explorer Enhanced Security Configuration full switching off is shown below. After selecting, press "ОК:

Internet Explorer Enhanced Security Configuration

6. Having returned to Server Manager, renew it with the help of F5 key, after that you will see that the setting has changed to the "Off" mode

Internet Explorer Enhanced Security Configuration

7. It is ready for service. Open the Internet Explorer browser window and check the access for any site.


Method 2. Windows PowerShell

Open Windows PowerShell

Insert the following code into the text document with suffix ps1: Disable-IEESC.ps1. It will switch off the Internet Explorer Enhanced Security Configuration both for the user, and for the administrator:

function Disable-IEESC {
	$AdminKey = "HKLM:\SOFTWARE\Microsoft\Active Setup\Installed Components\{A509B1A7-37EF-4b3f-8CFC-4F3A74704073}"
	$UserKey = "HKLM:\SOFTWARE\Microsoft\Active Setup\Installed Components\{A509B1A8-37EF-4b3f-8CFC-4F3A74704073}"
	Set-ItemProperty -Path $AdminKey -Name "IsInstalled" -Value 0 
	Set-ItemProperty -Path $UserKey -Name "IsInstalled" -Value 0
	Stop-Process -Name Explorer 
	Write-Host "IE Enhanced Security Configuration (ESC) has been disabled." -ForegroundColor Green
}
Disable-IEESC

If you insert the script directly into the PowerShell window, press Enter twice after insertion. PowerShell run on behalf of the Administrator:

Internet Explorer Enhanced Security Configuration

It is ready for service!

The Referral Program Rules

  • The advertisement shall correspond to the RF laws and our service rules.
  • It is forbidden to provide any information about the referral programme, including promo-code and referral links with the help of spam.
  • Do not place advertisment in search services containing name NeoServer and its derivatives of any languages.
  • The promo-codes and the referral links exchange between the program participants is forbidden.

We reserve the right to refuse program participants in bonuses payment, in case of violation of the aforesaid rules or our terms of service.

Uninterrupted Operation Warranty

We do not only promise the virtual server uninterrupted operation, but also are ready to give a financial guarantee!

With the "Extended Warranty" we guarantee the virtual server Uptime to be 99.99%. In case of VDS unavailability for more than 4.5 minutes a month, we will compensate downtime in 10 times rate.

The basic warranty included on all our tariffs covers Uptime 99.8%. In case of downtime for more than 86 minutes a month, we will refund the subscription fee for this time.

The cost of the service "Extended Warranty" is 15% of the subscription fee for every virtual server, but no less than 5 USD/month. The service can be connected in the personal account at the server management page.

DNS records configuration

Our DNS servers:

- ns.neoserver.site
- ns2.neoserver.site

Important: our DNS servers will began to respond on request about domains only after you designate domain on it. To do it you must specify our DNS servers in your domain name register panel.

DNS setting updated 1 once an hour.
DNS system update all over the Internet can took from 1 to 24 hours.
How to manage DNS records:

А– In field «Value» you should specify host IP. For example «1.1.1.1.»

In field «Subdomain» you should specify subdomain name. For example «subdomain».

ААА – we don’t support this type of records.

MX – In filed «Value» you should specify mail server name. For example «mail.example.com».

In field «Priority» you should specify number from 0 to 65535. Pay attention that «0» - is the highest priority. For example «10». Usually it’s accepted for first mail server set priority to «10».

In field «Subdomain» you should specify subdomain name. For example «subdomain».

TXT – In field «Text» you could specify any text. Max length 255 symbols.

Remark:

If several text strings should be filled then they must be separated by newline symbol. If string length will be more then 255 symbols then it will be separated automatically. It’s no need to put inverted commas (“” symbol) in the begging and at the end of sting. Inverted commas will be added automatically. If you use inverted commas inside of string they will be shielded automatically.

SRV – contains next fields :

  • _Service._Proto.Name. For example: _jabber._tcp.jabber, где:
    • Service: service name (for example: ldap, kerberos, gc and others).
    • Proto: connection protocol to this service (for example: tcp, udp).
    • Name: имя домена, в котором размещена данная служба.
  • Priority – as for MX record it’s number from 0 to 65535. For example «10». «0» - is the highest priority.
  • Weight – it’s an integer number. For example «2».
  • Port – service port number on this server. For example «22».
  • Destination – domain name of server that support this service. For example «service.example.com»
NS – in field «Value» you sould specify an NS server name. For example ns.example.ru.

In field «Subdomain» you should specify subdomain name. For example «subdomain».

CNAME (canonical name)– it’s used for redirecting on another domain name. For example, server name changed from example.com on new.com. In this case in CNAME field “Alias” you should specify “example.com” and in filed “canonical name” specify “new.com”. After this all request on example.com will be automatically redirected to new.com.

TTL (zone setting field) – default value is: “86400” – 1 day. TTL value can’t be less than 5 minutes.

Value could be specified in different ways: in weeks, days, hours, minutes or second. To do it you should use appropriate symbols: w – weeks, d – days, h – hours, m – minutes, s – seconds.

Supported formats: XXw – XX weeks, XXd – XX days, XXh – XX hours, XXm – XX minutes, XXs – seconds, where XX – is a number.

For example:

«1890» — 1890 seconds.

«2d5h» — 2 days and 5 hours.

«3h30s» — 3 hours and 30 seconds.